Home›Master Data›Return Reason Setup
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Return Reason Setup

Define reasons for product returns that are selected during Sale Return and Purchase Return transactions.
How to Open
Menu → Setups → Reason
Keyboard Shortcuts
F12 Save   F5 New/Clear   Esc Close
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Form Preview

Return Reason Setup Form
Return Reason Setup form — fields with a red left border are mandatory
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How to Use

➕ Adding a New Row

  1. Open Return Reason Setup from the menu
  2. Select the filter dropdown if applicable
  3. Click New to add a blank row at the bottom of the grid
  4. Fill in the required columns
  5. Press F12 or click Save

✏️ Editing Existing Rows

  1. Select the row you want to edit in the grid
  2. Click on the cell and modify the value
  3. Modified rows will turn light yellow
  4. Press F12 or click Save to save all changes
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Field Descriptions

Active Only Checkbox

Show only active reasons.

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Grid Columns

ColumnTypeRequiredDescription
Reason DescriptionText✅Text describing the return reason (e.g., EXPIRED, DAMAGED, WRONG PRODUCT). Must be unique.
Purchase ReturnCheckboxIf checked, this reason appears in the Purchase Return form dropdown.
Sale ReturnCheckboxIf checked, this reason appears in the Sale Return form dropdown.
ActiveCheckboxActive status. Inactive reasons are hidden from return forms.
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Buttons

ButtonShortcutWhat it Does
💾 SaveF12Saves all changes. The system will ask for confirmation before saving.
➕ NewF5Adds a new blank row to the grid for data entry.
❌ CloseEscCloses the Return Reason Setup screen.
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Important Notes

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Choose the Right Type: A single reason can be used for both purchase and sale returns by checking both checkboxes.
Datalink DFS User Manual — © 2026 Datalink TechnologiesLast updated: April 2026 • v2.3.8